Veson Nautical and Marcura have recently expanded their collaboration to optimize the demurrage management process in the maritime transport industry. This partnership has particularly focused on integrating the IMOS and Marcura Claims systems, allowing teams to manage demurrage more efficiently.
System Integration and Error Reduction
Nikolaj Petersen, Digitalization Manager at Pacific Basin Shipping, stated that "the integration of Marcura Claims with IMOS eliminates a previous manual process and ensures that demurrage-related data is automatically synchronized across systems." This process not only leads to increased efficiency but also improves data quality, transparency, and the timeliness of business information for teams.
Marcura Claims extracts travel details from IMOS, which is why teams know when they can initiate a claim. After processing a claim in Marcura Claims, the system automatically creates a corresponding claim in IMOS that includes complete calculations of downtime and travel status.
Optimization of Time and Resources
Dylan Ray Mace, Vice President of Sales and Partnerships at Marcura, noted that "demurrage is one of the few travel cases that progresses through operations, claims, and finance." The connection of Marcura Claims with IMOS means that the travel data on which a claim depends is available at the time the claim is opened, and the final figure is automatically returned to the travel's P&L.
This integration allows customers to spend less time moving information between systems and more time focusing on the claim itself, whether they are the issuing party or the settling party. With the collaboration of IMOS and Marcura Claims, a faster and more automated workflow has been created, reducing the likelihood of errors and enabling teams to focus more on the aspects of the claim that truly impact the travel's P&L.
Christian Sullivan, Chief Product Officer at Veson Nautical, emphasized that "our customers should not have to choose between the tools they have already invested in and the depth of capabilities that Veson natively provides." He added that "this is why we continue to invest in third-party integrations like Marcura Claims to enable customers to work among the solutions they rely on without losing any of the capabilities built natively in IMOS and the Veson platform."
