Dualog Chat, a new secure messaging service for the shipping industry, has recently been launched. This service, which is part of Workspace by Dualog, provides a controlled space for communications between crew members and shore teams.
Key Features of Dualog Chat
Dualog Chat allows users to communicate in organized channels based on their ship, rank, and role. Each user has a secure and independent identity that prevents the sharing of inputs. This feature helps reduce communication breakdowns at sea and enables users to quickly access important information.
Survey Results and the Need for Effective Communication
According to a survey conducted by Dualog in 2026, which included 1,187 seafarers, 68 percent of participants stated that important information is lost during crew handovers. Many rely on personal messaging apps to communicate with headquarters, as there is no official channel available for the entire crew. Dualog Chat fills this gap while being compatible with existing tools onshore.
This service allows crew members to centralize their communications, and message history is related to crew roles. Shore teams can access all individuals in a specific rank within the fleet with a single message or communicate directly with an individual.
Communication Management and Data Security
Shore teams can maintain operational conversations and sensitive information on a company-controlled platform. Details such as rates and port instructions are stored centrally, reducing reliance on personal messaging accounts. Integration with crew management systems automatically updates access with crew rotations, reducing the need for manual processes.
Dualog Chat is available on the web, iOS, and Android, and is designed for maritime connectivity. Early access is now open, with additional services including file sharing, marine email, and a native AI assistant planned for the future.
